Hp8025 printer cartridge issue

[ThompsonPark]

Purchased in Dec 2019, works great until 'use SETUP cartridges that came with printer' error. Has the type 1 - HP910 cartridges, tried reinstalling, unplugging, etc. Is there help for this issue?

[Anand_Andy · Accepted solution]

Hi @ThompsonPark,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[redair]

HP OFFICEJET PRO 8025e has a problem chips cartridges. I'll waste full sets cartridges. You thinkly not 910 cartridges.

Both new printer& cartridges.