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‎11-14-2022 10:24 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Downloaded the firmware driver hoping that would help. Found instructions to place on a USB and insert into the printer and then start up the printer. I did this but the printer did nothing with the USB or the OJP8710_2224B.exe file that was on it? I was hoping maybe this would fix my problem with printing multiple pages, but as the hours go by nothing seems to help. Time to put the garbage out...

3 REPLIES 3

‎11-14-2022 10:53 AM - edited ‎11-14-2022 10:55 AM

HP Recommended

Why don't you run the firmware .exe file you downloaded on your computer to run a firmware upgrade? 

 

Saving .exe on a USB and inserting a USB in the printer will do nothing.




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‎11-17-2022 01:10 PM

HP Recommended

When I run the .exe, even as Administrator, the firmware update shows up but will not allow me to check the box,

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‎11-19-2022 08:04 AM

HP Recommended

If the firmware on the printer is the same as your exe you will not be able to run the same firmware version.




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