Hp8710

[GinaF6]

I need help bought new cartridges I get print head problem it sad need to update app I did still unable to print

[zoey7886]

@GinaF6, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP 8710! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you’re having a bit of trouble with your HP OfficeJet 8710 after installing new cartridges — that can be frustrating! Let’s try a few steps to get it working again:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on.

Check the Printhead:

• Remove the cartridges and gently clean the printhead contacts with a soft, lint-free cloth (slightly damp with water).
• Let it dry for a moment, then reinstall the cartridges.

Update the Firmware:

• Even if you've updated the app, the printer firmware might need an update too.
• On the printer control panel, go to Setup → Printer Maintenance → Update the Printer to check for any available updates.

Reset the Printer:

• If the issue persists, try a factory reset:
  • Go to Setup → Printer Maintenance → Restore → Restore Factory Defaults (Note: This will reset any custom settings).

Give these steps a try and let me know if it works — I’m happy to help further if you need! 😊  

Take care, and have an amazing day!  

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Regards,