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‎08-03-2025 03:46 PM - edited ‎08-03-2025 04:09 PM

HP Recommended

I CANNOT update my HP ENVY Photo 7858 printer because it says it’s either enrolled or trying to enroll in instant ink which I never setup. HOW can I be LOCKED OUT of updating my printer because I DID NOT enroll in instant ink. Does anyone know how to bypass this to be able to update my printer? It’s ridiculous.

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2 REPLIES 2

‎08-05-2025 10:16 AM

HP Recommended

Hi @MC255,

Welcome to the HP support community.


Sorry to hear about the issue. Can you help me with the printer details so I can check and help you better?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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‎08-05-2025 11:54 AM

HP Recommended

Hi Vikram,

 

I don’t see the private message option anywhere. Will clicking on the link in your message take to private messages?

 

Thanks, Maria

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