I Can Not Seem To Get The Required Software To Operate The Scanner

[Mike208H]

Hello. This is my first post here. I am at a loss as to what I'm doing wrong. I have a 1512 printer and the driver somehow became corrupted. I deleted it and reinstalled it after I downloaded it again from HP. But I'm not getting the assistant or whatever it's called that I had before that allows you to check ink levels and operate the scanner. I have been fighting with this for two days now trying to figure out why I can't seem to get that particular software. I have downloaded the same driver file about 5 times now. I ran the print and scan doctor thinking that might help but it says I am missing the scan application software. I follow the links to go get it and end up right where I always do, the same stupid driver package that I have downliaded so many times. Can anyone help?

[Jeet_singh]

@Mike208H,

Thank you for posting your query on HP Support Community,

Let's try to uninstall the printer from the root level and then reinstall it by following the steps suggested below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Alternatively, you can try to use HP Scan and capture app for scanning - HP Printers - Using the HP Scan and Capture App (Windows 10, 😎

Please let me know if this resolves the issue, or if you require further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[Mike208H]

I completely removed all of the HP software as you suggested and did a clean reinstall but that particular file still did not appear on the desktop. But I did eventually get it. I right clicked on a HP file in the start menu and there was "install". That installed the HP Deskjet 1510 series file to the desktop and now I have acess to the printer and scanner. I don't ever recall having to do this when I first got the printer so I'm clueless as to why I had to do it that way. I was just looking for anything to get that file and that's why I did what I did. 

[Jeet_singh]

@Mike208H,

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀