I.R.I.S HP Laserjet M1212nf MFP

Pitajob · ‎05-16-2024

After I update my mac os to Sonoma 14.4.1 I cannot use my HP Easy Scan and other scan Software, I always have problem with PDF

Nal_NR · ‎05-18-2024

Hi @Pitajob,

Welcome to the HP Support Community.

I'd be happy to help you!

After updating to macOS Sonoma 14.4.1, there might be compatibility issues with HP Easy Scan and other scanning software. Here are some steps you can take to resolve the issue:

1. Check for Software Updates:

HP Easy Scan: Ensure you have the latest version of HP Easy Scan installed. You can check for updates in the Mac App Store or on the HP Support website.
macOS: Sometimes, minor updates to macOS are released to fix bugs. Make sure your system is up to date by going to System Preferences > Software Update.

2. Reinstall HP Easy Scan:

Uninstall HP Easy Scan by moving it to the Trash.
Download and reinstall the latest version from the Mac App Store or HP's website.

3. Reset Printing System:

Go to System Preferences > Printers & Scanners.
Right-click (or Control-click) in the printer list and select Reset printing system.
This will remove all printers and scanners. You'll need to re-add your devices afterward.

4. Re-add Your Printer/Scanner:

In System Preferences > Printers & Scanners, click the + button to add your printer/scanner.
Ensure you select the correct driver or software when adding the device.

Use Apple's Image Capture:

Go to Applications > Image Capture.
Select your scanner from the list on the left and try scanning.

6. Check for Compatibility:

Visit the HP Support website and check if your printer/scanner model is compatible with macOS Sonoma 14.4.1. There may be specific drivers or software updates required for your device. if not this unit is not compatible with macOS Sonoma 14.4.1.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Pitajob · ‎05-19-2024

Thank you, Elohi_NR I have done everything that you suggested already but the result still came up the same.

Error Message

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: HP Easy Scan [1941]
Path: /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
Identifier: com.hp.EasyScanMac
Version: 2.0.0 (240214)
Build Info: Unknown-2.0.0.240214~2.0.0.240214
App Item ID: 967004861
App External ID: 857002111
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-05-19 23:26:53.6703 +0700
OS Version: macOS 14.5 (23F79)
Report Version: 12
Anonymous UUID: 415DFAC1-61DB-849C-CBC1-982707CC9BA5

Time Awake Since Boot: 4800 seconds

System Integrity Protection: enabled

Crashed Thread: 5 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1941]

VM Region Info: 0 is not in any region. Bytes before following region: 4302897152
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100790000-10081c000 [ 560K] r-x/r-x SM=COW /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x18b4ca1f4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18b4dcb24 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18b4d2e34 mach_msg_overwrite + 476
3 libsystem_kernel.dylib 0x18b4ca578 mach_msg + 24
4 CoreFoundation 0x18b5ea680 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18b5e8f44 __CFRunLoopRun + 1208
6 CoreFoundation 0x18b5e8434 CFRunLoopRunSpecific + 608
7 Foundation 0x18c71ca88 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 Foundation 0x18c791fa0 -[NSRunLoop(NSRunLoop) runUntilDate:] + 100
9 HPScanOutputMgr 0x100dbcf44 0x100dac000 + 69444
10 Foundation 0x18c73a3f4 __NSThreadPerformPerform + 264
11 CoreFoundation 0x18b5ea4d8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28
12 CoreFoundation 0x18b5ea46c __CFRunLoopDoSource0 + 176
13 CoreFoundation 0x18b5ea1dc __CFRunLoopDoSources0 + 244
14 CoreFoundation 0x18b5e8dc8 __CFRunLoopRun + 828
15 CoreFoundation 0x18b5e8434 CFRunLoopRunSpecific + 608
16 HIToolbox 0x195d8c19c RunCurrentEventLoopInMode + 292
17 HIToolbox 0x195d8be2c ReceiveNextEventCommon + 220
18 HIToolbox 0x195d8bd30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
19 AppKit 0x18ee47d68 _DPSNextEvent + 660
20 AppKit 0x18f63d808 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
21 AppKit 0x18ee3b09c -[NSApplication run] + 476
22 AppKit 0x18ee122e0 NSApplicationMain + 880
23 dyld 0x18b1820e0 start + 2360

Thread 1:
0 libsystem_pthread.dylib 0x18b505d20 start_wqthread + 0

Thread 2:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x18b4ca1f4 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18b4dcb24 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18b4d2e34 mach_msg_overwrite + 476
3 libsystem_kernel.dylib 0x18b4ca578 mach_msg + 24
4 CoreFoundation 0x18b5ea680 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18b5e8f44 __CFRunLoopRun + 1208
6 CoreFoundation 0x18b5e8434 CFRunLoopRunSpecific + 608
7 AppKit 0x18ef72188 _NSEventThread + 144
8 libsystem_pthread.dylib 0x18b50af94 _pthread_start + 136
9 libsystem_pthread.dylib 0x18b505d34 thread_start + 8

Thread 3:
0 libsystem_pthread.dylib 0x18b505d20 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x18b505d20 start_wqthread + 0

Thread 5 Crashed:: Dispatch queue: com.apple.root.default-qos
0 libsystem_c.dylib 0x18b3a7b3c strcasecmp_l + 76
1 HPScan_macOS 0x104e49210 -[OCRHandler isAssetInstalled:withLangCode:] + 228
2 HPScan_macOS 0x104e49444 __20-[OCRHandler doOCR:]_block_invoke + 172
3 libdispatch.dylib 0x18b358750 _dispatch_call_block_and_release + 32
4 libdispatch.dylib 0x18b35a3e8 _dispatch_client_callout + 20
5 libdispatch.dylib 0x18b36c080 _dispatch_root_queue_drain + 864
6 libdispatch.dylib 0x18b36c6b8 _dispatch_worker_thread2 + 156
7 libsystem_pthread.dylib 0x18b506fd0 _pthread_wqthread + 228
8 libsystem_pthread.dylib 0x18b505d28 start_wqthread + 8

Thread 6:
0 libsystem_pthread.dylib 0x18b505d20 start_wqthread + 0

Thread 5 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x00006000006a68a8 x2: 0x00000001f334b3f8 x3: 0x00006000006a68af
x4: 0x0000000138730870 x5: 0x0000000000000030 x6: 0x0000000000000074 x7: 0x0000000000000000
x8: 0x00000001f334b9c8 x9: 0x00000001f334b3f8 x10: 0x01000001f335c151 x11: 0x00000000a0080001
x12: 0x0000000000000003 x13: 0x00006000013ec020 x14: 0x01000001f335c151 x15: 0x00000001f335c150
x16: 0x000000018b3a7acc x17: 0x00000001fd6f5ec0 x18: 0x0000000000000000 x19: 0x00000001f334b3f8
x20: 0x00006000006a68a8 x21: 0x0000000000000000 x22: 0x00000001ebad8221 x23: 0x00000001f2067110
x24: 0x00006000009bc630 x25: 0x0000000000000000 x26: 0xb95c6050ff3f40d9 x27: 0x0000000000000001
x28: 0x0000000000000010 fp: 0x000000016f6f6560 lr: 0x4a6b800104e49210
sp: 0x000000016f6f6530 pc: 0x000000018b3a7b3c cpsr: 0x20001000
far: 0x0000000000000000 esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
0x100b14000 - 0x100b1ffff libobjc-trampolines.dylib (*) <9381bd6d-84a5-3c72-b3b8-88428afa4782> /usr/lib/libobjc-trampolines.dylib
0x100dac000 - 0x100dd7fff com.hp.scan.HPScanOutputMgr (2.0.0) <2c252a6f-5704-3e36-82c5-ff4f34ef6819> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/HPScanOutputMgr
0x100cf0000 - 0x100d37fff com.hp.scan.HPScanCaptureMgr (2.0.0) <36060d2a-1c83-3e9a-8def-87e97d1efb08> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanCaptureMgr.framework/Versions/B/HPScanCaptureMgr
0x100f24000 - 0x100f6ffff com.hp.scan.HPScanAnalysis (2.0.0) <ab6aa3e9-0697-3e04-a547-40af5f63ec7e> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/HPScanAnalysis
0x104e2c000 - 0x105dabfff com.hp.ScanSDK.lib (1.3) <7fcb1bac-9d5a-3873-875d-aa7408fd9b80> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanOutputMgr.framework/Versions/B/Frameworks/HPScan_macOS.framework/Versions/A/HPScan_macOS
0x1012d4000 - 0x10141bfff libopencv_core.dylib (*) <8186ff7e-7996-3f89-96fb-ad59b65688b9> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_core.dylib
0x101454000 - 0x1015b3fff libopencv_highgui.dylib (*) <41000167-aec1-3d83-922d-372d2f87adce> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_highgui.dylib
0x1015e0000 - 0x1016effff libopencv_imgproc.dylib (*) <53e704cf-0aa0-3fce-a52a-2116c9619598> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_imgproc.dylib
0x100fb4000 - 0x100ff7fff libopencv_objdetect.dylib (*) <bbc7d0a1-f86b-30f8-9479-87c080a5c640> /Applications/HP Easy Scan.app/Contents/Frameworks/HPScanAnalysis.framework/Versions/B/Frameworks/libopencv_objdetect.dylib
0x100790000 - 0x10081bfff com.hp.EasyScanMac (2.0.0) <946f0aef-d4d1-31ff-8ac6-3189f617b4ab> /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan
0x18b4c9000 - 0x18b503ffb libsystem_kernel.dylib (*) <9b8b53f9-e2b6-36df-98e9-28d8fca732f2> /usr/lib/system/libsystem_kernel.dylib
0x18b56c000 - 0x18ba44fff com.apple.CoreFoundation (6.9) <84b539d5-22c9-3f8c-84c8-903e9c7b8d29> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x18c6c1000 - 0x18d31efff com.apple.Foundation (6.9) <99e0292d-7873-3968-9c9c-5955638689a5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x195d59000 - 0x19601cfff com.apple.HIToolbox (2.1.1) <7db6c397-563f-3756-908c-e25b019a1848> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x18ee0e000 - 0x19014afff com.apple.AppKit (6.9) <61f710be-9132-3cc2-883d-066365fba1ad> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x18b17c000 - 0x18b204a17 dyld (*) <37bbc384-0755-31c7-a808-0ed49e44dd8e> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x18b504000 - 0x18b510fff libsystem_pthread.dylib (*) <386b0fc1-7873-3328-8e71-43269fd1b2c7> /usr/lib/system/libsystem_pthread.dylib
0x18b3a1000 - 0x18b41fff7 libsystem_c.dylib (*) <05b44e93-dffc-3bd8-90ab-fd97cb73f171> /usr/lib/system/libsystem_c.dylib
0x18b356000 - 0x18b39dfff libdispatch.dylib (*) <502762ee-7aa7-306c-9dbd-88981a86bb78> /usr/lib/system/libdispatch.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=1.9G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.9G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG image 5024K 25
CG raster data 4992K 3
ColorSync 704K 35
CoreAnimation 10.1M 236
CoreGraphics 96K 5
CoreImage 32K 2
CoreUI image data 5648K 41
Foundation 32K 2
Image IO 2224K 26
Kernel Alloc Once 32K 1
MALLOC 1.9G 71
MALLOC guard page 288K 18
STACK GUARD 56.1M 7
Stack 11.2M 7
VM_ALLOCATE 608K 16
__AUTH 1729K 342
__AUTH_CONST 28.1M 546
__CTF 824 1
__DATA 26.3M 545
__DATA_CONST 28.4M 561
__DATA_DIRTY 1711K 195
__FONT_DATA 4K 1
__LINKEDIT 536.4M 11
__LLVM_COV 432K 4
__OBJC_RO 71.9M 1
__OBJC_RW 2199K 1
__TEXT 638.9M 578
dyld private memory 272K 2
mapped file 299.0M 75
shared memory 944K 19
=========== ======= =======
TOTAL 3.6G 3381

-----------
Full Report
-----------

{"app_name":"HP Easy Scan","timestamp":"2024-05-19 23:27:04.00 +0700","app_version":"2.0.0","slice_uuid":"946f0aef-d4d1-31ff-8ac6-3189f617b4ab","adam_id":"967004861","build_version":"240214","platform":1,"bundleID":"com.hp.EasyScanMac","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.5 (23F79)","roots_installed":0,"name":"HP Easy Scan","incident_id":"AD40870F-8686-409D-8597-9BBA445A2A42"}
{
"uptime" : 4800,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac13,1",
"coalitionID" : 1914,
"osVersion" : {
"train" : "macOS 14.5",
"build" : "23F79",
"releaseType" : "User"
},
"captureTime" : "2024-05-19 23:26:53.6703 +0700",
"codeSigningMonitor" : 1,
"incident" : "AD40870F-8686-409D-8597-9BBA445A2A42",
"pid" : 1941,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-05-19 23:25:56.3652 +0700",
"procStartAbsTime" : 114099718296,
"procExitAbsTime" : 115474793785,
"procName" : "HP Easy Scan",
"procPath" : "\/Applications\/HP Easy Scan.app\/Contents\/MacOS\/HP Easy Scan",
"bundleInfo" : {"CFBundleShortVersionString":"2.0.0","CFBundleVersion":"240214","CFBundleIdentifier":"com.hp.EasyScanMac"},
"buildInfo" : {"SourceVersion":"2.0.0.240214","BuildVersion":"2.0.0.240214"},
"storeInfo" : {"storeCohortMetadata":"10|date=1716134400000&sf=143475&pgtp=Search&pgid=osx&prpg=Genre_173246&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=2","itemID":"967004861","deviceIdentifierForVendor":"5F8E80A3-F02C-57F3-A1D1-0BDB1DA947CC","thirdParty":true,"softwareVersionExternalIdentifier":"857002111"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.hp.EasyScanMac",
"crashReporterKey" : "415DFAC1-61DB-849C-CBC1-982707CC9BA5",
"codeSigningID" : "com.hp.EasyScanMac",
"codeSigningTeamID" : "6HB5Y2QTA3",
"codeSigningFlags" : 570442241,
"codeSigningValidationCategory" : 4,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"CMEhkQgBQPkp\/TOQKeEPkV8EALEpAYKaXwAA8RMBiZoXZjOQ90IEkQ==","atPC":"qALAOQAdQJKIAPg36AoAixY9RLkEAAAU4QMTqh8+AZT2AwCqiALAOQ=="},
"sip" : "enabled",
"vmRegionInfo" : "0 is not in any region. Bytes before following region: 4302897152\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100790000-10081c000 [ 560K] r-x\/r-x SM=COW \/Applications\/HP Easy Scan.app\/Contents\/MacOS\/HP Easy Scan",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":1941},
"vmregioninfo" : "0 is not in any region. Bytes before following region: 4302897152\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 100790000-10081c000 [ 560K] r-x\/r-x SM=COW \/Applications\/HP Easy Scan.app\/Contents\/MacOS\/HP Easy Scan",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 5,
"threads" : [{"id":73861,"threadState":{"x":[{"value":268451845},{"value":21592279046},{"value":8589934592},{"value":28617367093248},{"value":0},{"value":28617367093248},{"value":2},{"value":4294967295},{"value":18446744073709550527},{"value":6663},{"value":0},{"value":1},{"value":6663},{"value":218832},{"value":0},{"value":191315023233024},{"value":18446744073709551569},{"value":8546900736},{"value":0},{"value":4294967295},{"value":2},{"value":28617367093248},{"value":0},{"value":28617367093248},{"value":6163977192},{"value":8589934592},{"value":21592279046},{"value":21592279046},{"value":4412409862}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6632098596},"cpsr":{"value":4096},"fp":{"value":6163977040},"sp":{"value":6163976960},"esr":{"value":1442840704,"description":" Address size 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Nal_NR · ‎06-04-2024

Hi @Pitajob ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.