I am enrolled in Instant Ink, why does HP Smart App tell me to enroll

[GrandpaAstiman]

I have several issues:

1. Adobe Acrobat XI Pro does not function with the printer through the software, and it's currently up to date.
2. I uninstalled and reinstalled HP Smart and the regular printer drivers. HP Smart tells me to enroll in Instant Ink, and the printer's display tells me cartridges cannot be used until I am enrolled in Instant Ink. I am enrolled in Instant Ink, and I use HP Cartridges. 
3. I tried to reach HP Support, and their page keeps telling me to reset. Does this mean I now have to pay for support from HP?
4. How do I correct this?

[Sneha_01]

Hi @GrandpaAstiman,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering some frustrating issues with your HP printer and Instant Ink enrollment. Let's break down the problems and possible solutions:

Adobe Acrobat XI Pro Compatibility: It seems like your Adobe Acrobat XI Pro isn't functioning with your printer through the software. This could be due to compatibility issues or settings within the software. You might want to check Adobe's support resources or contact their customer support for assistance in troubleshooting this specific issue.

HP Smart App Enrollment Prompt: Even though you're already enrolled in Instant Ink, the HP Smart app is still prompting you to enroll. This could be a glitch in the app or a miscommunication between the printer and the app. Try logging out of the app, restarting your device, and then logging back in to see if the issue persists. If it does, you may need to contact HP support for further assistance.

Printer Display Error: If the printer's display is indicating that cartridges cannot be used until you're enrolled in Instant Ink, even though you are enrolled, there might be a communication issue between the printer and HP's servers. Try power cycling the printer (turning it off and then on again) to see if that resolves the error. If not, you may need to contact HP support for further troubleshooting.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support