• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-16-2026 06:49 PM

HP Recommended

I inherited an HP Envy 5055 printer when I purchased a condo.  I powered it on and connected it to my network.  I tried to print and only received a blank sheet of paper.  I updated the drivers and cleaned the ink cartridges.  Ran a test page and still nothing but a blank sheet.  What should I try next?

Reply
1 REPLY 1

‎04-17-2026 05:20 AM

HP Recommended

Hi @LJM13 

Maybe ink cartridges are empty you may need to buy new cartridges.

 

But you can try to clean if they are only with dried ink, following steps from the next video:

>> https://www.youtube.com/watch?v=JIIBzUeZ2K4

 

HP Store for Ink cartridges

https://www.hp.com/us-en/shop/cat/ink--toner---paper

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
How to Clean Dried HP 61 Ink Cartridge - Printhead Blocked & Clogged
How to Clean Dried HP 61 Ink Cartridge - Printhead Blocked & Clogged
youtube.com/watch?v=JIIBzUeZ2K4
I will show how easy it is to fix and clean the HP 61 ink cartridge of your printer if it has dried out / clogged or is being blocked. Amazon link for replacement ink: https://amzn.to/32Kop6R Don't forget to like and subscribe if this was useful to you! The Amazon links above are affiliate, which
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.