I am having trouble downloading my statements.

[Marissa101]

I am having trouble with downloading statements to print for our church. I cannot download. I checked for updates and it said my system was good. so what else can I go look at to trouble shoot? I am not very tech savvy so please bare that in mind that I may need extra information of where to go find what you may suggest.

[Kuroi_Kenshi]

Hi @Marissa101, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Check If the Issue Is with the File or Website

• Try downloading a different file (PDF, Word doc, etc.) from another website.
• If other files download fine, the issue is with the church's website, not your printer.
• If nothing downloads, move to the next step.

Check Your Internet Connection

• Open a web browser and visit any website (like Google).
• If the page doesn’t load, restart your WiFi router and try again.

Try a Different Browser

• If you’re using Edge or Safari, try Chrome or Firefox instead.
• Some websites work better on different browsers.

Change Your File Download Location

• Sometimes, files download but don’t show up where you expect.
• In Chrome:
  • Press Ctrl + J (Cmd + J on Mac) to open Downloads and check if your file is listed.
  • If it says "Failed", right-click and select Retry.
• Try saving the file to Desktop instead of "Downloads."

Run the HP Print & Scan Doctor

• Download & install HP Print and Scan Doctor from here.
• Open the tool and let it detect & fix any printing issues.

💙 Let me know which step helps or if you need more guidance.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,