I am not able to print single sided. Is stuck on two sided and I am not able to turn it off

[Manuel005]

I am not able to print single sided. Is stuck on two sided and I am not able to turn it off

[Dragon-Fur]

@Manuel005 

This can happen if you are using the Full Feature Software and you have left a shortcut selected in your Printing Preferences that includes two-sided printing.

Full Feature Software

HP OfficeJet Pro 7740 Wide Format All-in-One series Full Feature Software and Drivers

Duplex / Simplex option in Printing Preferences (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Select Printing Preferences

For Duplex:  Select a shortcut that provides the two-sided option and leave that shortcut highlighted (selected)

For Simplex (one sided):  Select a shortcut that does NOT the two-sided option and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes what you need / want (two-sided or one-sided)

NOTES

• Remember to check the settings under each Tab
• Pay attention – not all Media types (kind of paper) and / or paper sizes support Duplex

If the printer supports the option,

     Save the changed shortcut settings with “Save As” (wording varies) to create a Custom shortcut

Leave the (new / custom) shortcut you want highlighted as the “default”

Click Apply / OK to save the shortcut

=========================================================================

HP Smart for Windows

If you have both the Full Feature Software and the HP Smart for Windows Application installed, this can happen when you are using HP Smart and forget to select a shortcut that provides the options you want.  

This explanation is particular to having selected “Let the app change my printing preferences” (see example).

Open HP Smart for Windows

Select the type of print (document / image)

Find, select, and open the item to be printed

Select / Set / Adjust the settings o the Main print menu

Click More Settings

Along the top ribbon, select a shortcut in the slider that provides the main options you need

Select / Verify / Set / Adjust the settings in the "More Settings" menu

Click OK to save the setup and leave More Settings

When ready, on the main print menu, click Print

Examples

HP_Smart_W10_PDF_Print_1

HP_Smart_Borderless_Print_3.5x5_1

References

HP How-to Documents

HP Printers - Printing Documents (Windows)

and

HP Printers - Print Driver Settings Guide (Windows)

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

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