I am setting up my new HP Envy 6555e and the display shows a document feeder jam. No paper in print

[Cassie3917]

The printer has not been used and there is no paper in the paper tray

[zoey7886]

@Cassie3917, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Document Feeder Jam on HP Envy 6555e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 6555e printer display shows a document feeder jam message even though there is no paper loaded, you can follow these steps to resolve the issue:

Check the Document Feeder:

• Open the document feeder cover.
• Look carefully for any small pieces of paper or foreign objects that might be stuck in the feeder. Even dust or tiny debris can be responsible for the error.
• If you find any obstructions, carefully remove them.

Reboot the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute.
• Plug the printer back in and turn it on. Check if the error message persists.

Reinsert the Paper Tray:

• Ensure the paper tray is properly inserted. Sometimes, misaligned trays can trigger error messages.

Perform a Reset:

• If the error persists, perform a reset of the printer by turning it off, unplugging the power cord, waiting a few seconds, and then plugging it back in and turning it on.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,