I am setting up the new printer but can't progress as the set-up is stuck at close printer door

[rafiki_]

I'm going through the set up process for the first time on the new Deskjet 2710e but the set up process will not progress beyond the ink cartridge installation as it does not recognise that the ink door is shut.

[Jay_G24]

Hi @rafiki_,

I'd like to help!

I understand you are receiving a "close ink cartridge door" error.

Try the below suggestions-

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

1. Turn off the printer, and then disconnect the power cord.

2. Open the cartridge access door to get to the carriage inside the printer.

   EXAMPLES OF A CARTRIDGE ACCESS DOOR

   

3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

   EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

   

4. If the carriage has a latch, gently press it down to make sure it is locked into place.

   CAUTION: 

   Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

   EXAMPLES OF THE CARRIAGE LATCH

   

5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

   CAUTION: 

   Do not force the carriage to move if it is locked or stuck. This can damage the printer.

6. Close the printer door.

7. Reconnect the power cord, and then turn on the printer.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[SofiaML]

Hi community!

The information in the following link may also be useful:

Door Open Error Message

SofiaML
HP Support Community