I am stuck in an endless loop - printer says I am not enrolled in instant ink (I am)

[mallyrb]

I have the same issue described above and experienced by many others.  See posting of January 25, 2025 (posted by DE321 at 9:55 am).  It seems the only way to get this resolved is with a "private chat."  I have tried the suggestions in your responses to the January 25 post.  Same result. The printer is useless.   My ink subscription is current.  

[Kuroi_Kenshi]

Hi @mallyrb,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection:

• Ensure that your printer is connected to the correct network. If you are using Wi-Fi, make sure the network name (SSID) matches your router's.

Restart Devices:

• Restart your printer, computer, and router to refresh their connections and clear any temporary issues.

Update Printer Software:

• Make sure your printer firmware is up-to-date. You can check for updates via the HP Smart app or the printer's embedded web server.

Reinstall HP Smart App:

• Uninstall the HP Smart app from your Windows 10 system and then reinstall it to ensure all settings are correct. Download it again from the HP website.

Firewall and VPN Check:

• Temporarily disable any firewall or VPN software that may be interfering with the printer's connection to your computer.

Use HP Print and Scan Doctor:

• Run HP Print and Scan Doctor, which is a diagnostic tool that can detect and fix common connectivity issues.

Check Network Configuration:

• Ensure the printer's IP address has not changed. You can set a static IP address for reliability through your router's settings.

Network Reset:

• Restore the printer's network settings to default and reconnect it to your network. Go to the printer’s control panel, select Network Setup, and then follow the options to restore network settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[mallyrb]

Your suggestions were not of any use.  This is a problem that many users have experienced over the years.  As I suggested in my original post, we needed to get someone from HP on the telephone and he had to “take over” our computer to perform several “resets” so the control panel could be accessed and the Wi-Fi restored. We spent about 45 minutes doing this. Then the tech “restored” the Instant Ink, which was already correctly registered.

This was a totally frustrating and unnecessary waste of time. This is a known issue.  Of, course, the HP rep reminded us that this was an “old” printer and suggested getting an upgrade.

Very disappointing.

[Kuroi_Kenshi]

Hi @mallyrb,

Thank you for the response.

I'm really sorry to hear about the frustrating experience you went through. I completely understand how discouraging it must've been, especially when you were already enrolled in Instant Ink and still had to spend so much time getting things reset and fixed. You've absolutely done your part, and it's unfortunate that such known issues still create this kind of inconvenience.

Thank you for your patience through it all. If there’s anything more I can do to support you, I’m right here. You deserve a smoother experience, and I truly hope everything runs perfectly from here on out.

Take care and have an amazing day ahead! 🚀

Best regards,