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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I am trying to download the firmware after replacing the har...

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06-11-2025 08:25 AM
@DuaneM7812, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Firmware Download Issues!
We're thrilled to have the opportunity to assist you and provide a solution.
If your printer is stuck at 0% while downloading firmware after replacing the hard drive, there are several steps you can follow to troubleshoot and resolve the issue:
Check Network Connectivity:
- Verify that your network connection is stable and that the printer is properly connected to the network.
- Ensure that other network devices are functioning correctly to rule out network issues.
Firmware File Format and Location:
- Make sure you are using the correct firmware file format (.rfu or .bdl for HP printers).
- Ensure the firmware file is properly uploaded and available from the correct URL or repository.
Increase Timeout Settings:
- Slow network connections might cause the download process to exceed default timeout settings. Increase timeouts for firmware operations.
- For non-HP FutureSmart devices, edit the FirmwareUpgrade.config.xml file located at:
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\HP Inc\HPWebJetadmin\WjaService\config\FirmwareUpgrade.config.xml
Increase the timeout values as shown below:<HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString>90</HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString> (Download timeout)
Check Security Settings:
- Ensure that the printer’s security settings do not block firmware updates.
- Verify port 9100 is open and allowed through any firewalls or security settings on the network.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee