I am trying to download the firmware after replacing the hard drive on a printer. Stuck on 0% 1 hour

[DuaneM7812]

I am trying to download the firmware after installing a hard drive on the printer. The TCP downloading screen comes up and it shows the IP address, however it has been stuck on 0% for over an hour. 

[zoey7886]

@DuaneM7812, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Firmware Download Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer is stuck at 0% while downloading firmware after replacing the hard drive, there are several steps you can follow to troubleshoot and resolve the issue:

Check Network Connectivity:

• Verify that your network connection is stable and that the printer is properly connected to the network.
• Ensure that other network devices are functioning correctly to rule out network issues.

Firmware File Format and Location:

• Make sure you are using the correct firmware file format (.rfu or .bdl for HP printers).
• Ensure the firmware file is properly uploaded and available from the correct URL or repository.

Increase Timeout Settings:

• Slow network connections might cause the download process to exceed default timeout settings. Increase timeouts for firmware operations.
• For non-HP FutureSmart devices, edit the FirmwareUpgrade.config.xml file located at:
  C:\Windows\ServiceProfiles\NetworkService\AppData\Local\HP Inc\HPWebJetadmin\WjaService\config\FirmwareUpgrade.config.xml
  
  Increase the timeout values as shown below:<HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString>90</HP.Imaging.Wjp.Sdk.Core.Framework.ConfigurationItemString> (Download timeout)

Check Security Settings:

• Ensure that the printer’s security settings do not block firmware updates.
• Verify port 9100 is open and allowed through any firewalls or security settings on the network.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,