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Message - Original Content
At this writing, the only source for the HP Smart (Windows) application is the Microsoft Store.
Presumably you don't need a Microsoft account to download / install -- I've never tried that.
The following might help.
Note: Personally, I've never had to disconnect a working Ethernet network printer connection to install an app or to connect HP Smart to the printer. ?
If you have not done so, perhaps start with
Restart everything, including the router that controls your network
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
OR
Open the Homepage / Support Website for your printer
Category Software and Drivers > Check/ Get the App
>>> Open and Read >>> HP printer setup (HP Smart app)
NOTES:
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different browser – assign that browser as the Default. (Note: Chrome not working? Use / Assign a different default browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- “Share” to email – Before using Share, add your sender email address to the Windows Mail application
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
- What are the requirements to use the HP Smart app?
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples:
Help Here >>> Unable to download and install the HP Smart printer app
==============================
Printer Software - Full Feature Software
If you have not done so, consider
If the software is already installed and you want to "reinstall":
Uninstall the printer software from Programs and Features
Restart the computer and log in
Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in
Next,
Download, Save, (then) Install new copy of the printer software
After the software in installed, Restart the computer and log in
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download <<<
HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only
Next...
Supported for your printer - Optional
>> Install HP Universal Scan Software - Model Dependent –
- Download / Save / Install HP Universal Scan Full Feature Software
- HPUS adds OCR libraries to installed HP Scan software.
- HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
- Note: HPUS can be installed as standalone or installed after the full feature printer software.
- After the software is installed, Restart the computer and sign in
HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources / Examples
Example - Windows - Full Feature Software - Installed
Example - Windows - HP Print Software - Parts
References
This document is for HP OfficeJet 8010, 8012, 8013, 8015, 8022, OfficeJet Pro 8020, 8022, 8023, 8024, 8025, 8026, 8028, 8035, 9010, 9012, 9013, 9014, 9015, 9016, 9018, 9019, 9020, 9022, 9023, 9025, 9026, 9028, Tango, and Tango X printers.
If the printer is on a 2.4 GHz Wi-Fi connection and frequently disconnects, make sure Wi-Fi Direct is enabled.
User manual
"Specs"
Product Specifications for the HP OfficeJet Pro 9020 All-in-One Printer (1MR69C)
Videos !
HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software
HP OfficeJet Pro 9020 | 9022 | 9025 | 9028 printer : Unbox, Setup & Connect to 5 GHz network
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 9020 All-in-One Printer series
OR
HP OfficeJet Pro 9020e All-in-One Printer series
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