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‎07-08-2025 11:16 AM

HP Recommended

I am unable to connect my hp smart tank 520 series printer to my laptop despite installing all drivers i need a call back from ho centre 

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1 REPLY 1

‎07-09-2025 01:46 PM

HP Recommended

Hi @Hk125,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're unable to connect your HP Smart Tank 520 series printer to your laptop even after installing all drivers. Here are the most effective steps to resolve the issue:

Please note: Support on Community is related to Posts; we do not have options for a call back.

Step-by-Step Fix

1. Use the HP Smart App (Recommended)

  • Download the latest version of the HP Smart app from the Microsoft Store.
  • Open the app and click “Set up a new printer”.
  • Follow the on-screen instructions to connect via Wi-Fi or USB.


2. Restore Wi-Fi Setup Mode on the Printer

If the printer was previously connected to another network:

  • Press and hold the Wi-Fi and Cancel buttons together for 5 seconds.
  • This resets the network settings and enables Wi-Fi setup mode (the Wi-Fi light should blink).


3. Run the HP Smart App


4. Check Windows Settings

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • Click Add device and wait for your printer to appear.
  • If it doesn’t, click “The printer that I want isn’t listed” and follow the wizard.


5. Try USB Connection First

  • Connect the printer via USB.
  • Once detected, use the HP Smart app to switch to wireless setup.


6. Update Printer Firmware

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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