I am unable to sign in embedded web server. I have reset to factor settings on my printer envy 7640

[ebot]

I intially created a password in the EWS...my mistake. I had no idea I needed an username. I reset to factory setting on printer - still locked in EWS and still don't know my username. 

[Dragon-Fur]

@ebot

Try username admin 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

[ebot]

I have tried ADMIN and admin and leaving password blank and adding password ''BLANK". I have also used the password that was assigned to the printer. At this point, I can not "unlock" the EWS.  Please help.

Thanks.

[Dragon-Fur · Accepted solution]

@ebot

Options...

@greenturtle

Can you help this member?

OR (if no response and / or you need more help):

Contact HP Support - explain the situation; ask that a Tech give you the menu instructions to reset the printer.

HP Contact Information – Sales, Technical Support, other Contacts 

For USA / Canada

1. Create case online: HP Customer Support - USA / Canada - Contact
2. Receive Case Number and Contact Information (after the completed form is submitted)

For UK

1. For faster support, create case online HP Customer Support - UK - Contact
2. Contact Phone: 0207 660 0596

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

OR “everywhere else”

HP World-Wide Support

----------------------------------------------------------------------------------------------

Help to find Product Number:

• Identify my Notebook Model
• HP Printers - How Do I Find My Model or Printer Number?
• HP Printers, Desktops, Printers, and Devices – Find Product Number

Warranty Check

• Warranty Check – Single or Multiple Devices

Scams and Unscrupulous Contacts – Please READ:

• HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

HP Limited Warranty Statement (General Information)

• HP Worldwide Limited Warranty and Technical Support

Optional Coverage Plans:

Enter your product number in the form to view available Warranty plans

• Care Pack Central

CarePack Definitions:

• Care Pack Services Definitions

Service Centers

• Find Authorized support providers - USA (Change “Current country” location on the webpage)

Care Pack and Services

• HP Consumer Services (Service Purchase Information)
• 1-866-724-8600

HP Collection of “how-to” videos

• HP Video Gallery
• Use Categories and the search window to narrow the search
• For example, search for “Scan”

Moving your printer to Another Country / Region? 

• Have your new region’s printer ink purchased and on hand, then contact HP Support

     HP Printers - Finding Ink Cartridges after Moving to Another Country/Region

Is your HP Product “vintage?  (Ten years of age or older)

• Typically, HP stops supporting products after ten years.

Read the policy and find out if your HP device is on the list.

HP Customer Support - Retired Products

Sustainability

• HP collects used products for resale and recycling in 73 countries and territories worldwide

HP Product return & recycling

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

[greenturtle]

@Dragon-Fur  Will try to help 🙂 

Hi @ebot

Thanks for using the HP Forums.

Have send you a private message to do a Semi Full feset, please look for it in the top right hand corner of the HP Forum page (envelope icon).

Let us know if that helps!