I bought a new 9125e. It was printing as it should. l the Help Line crashed my printer

[RGr1952]

I bought a new printer.  It worked but then i ran into a small problem and called the Help Desk.  By the time I got done with first level my printer no longer worked. I was moved up one level and it appeared after another hour it worked.  Now it will only print every other page. 

I called with my case number which to remain open and the person told me its closed and would not reference it.  

The service and level of care is the worst in the industry.  

How do I get help.  How do I get a person who knows what they are doing.

Does management know the Help Desk cannot HELP

[Hawks_Eye]

Hi @RGr1952 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running. 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[RGr1952]

I was able to move this up to the Escalation Department.

It finally go fixed.

Thank you