I bought a new hp deskjet 2855e and it won't connect

[jjf615]

I just opened a new printer and it is not working, it is not connecting to my laptop (ACER) or my Iphone app. I even called and they tried to just sell me software which was either a scam or just bad business. Any advice on why my BRAND NEW printer is not working

[ferRX]

Hi @jjf615 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=Quqvsotg1k0&ab_channel=TechnologyTips

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Raj_05]

Hi @jjf615,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble with your new HP DeskJet 2855e. Let's troubleshoot the connection issues.

Check the Basics

• Power: Ensure the printer is plugged in and powered on.
• Wi-Fi: Make sure your printer and your laptop/iPhone are connected to the same Wi-Fi network.

Restart Devices

• Printer: Turn off the printer, wait a few seconds, then turn it back on.
• Laptop/iPhone: Restart your devices.

Reinstall HP Smart App

• On your iPhone, uninstall the HP Smart app and then reinstall it from the App Store. This can sometimes resolve connectivity issues.

Connect via Wi-Fi

• For iPhone: Open the HP Smart app, tap on “Set Up a New Printer” and follow the on-screen instructions.
• For Laptop: Go to the printer’s control panel, navigate to the network settings, and connect it to your Wi-Fi network.

Update Firmware and Drivers

• Firmware: Make sure your printer’s firmware is up-to-date. You can usually check this via the printer’s control panel or the HP Smart app.
• Drivers: Ensure you have the latest drivers installed on your laptop. You can download these from HP’s official website.

Check for Errors

• Look for any error messages or lights on the printer that might indicate what’s wrong.

Reset Network Settings

• If the printer still won’t connect, try resetting its network settings to factory defaults and then reconnecting to your Wi-Fi.

Try a Wired Connection

• Connect your printer to your laptop using a USB cable to see if it works that way. This can help determine if the issue is with the wireless connection.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support