I bought a used HP Officejet 100 Mobile Printer and I need to do a factory reset

[moemoe3]

I bought a used HP Officejet 100 Mobile Printer and I need to do a factory reset. How do I accomplish this?

[A_Gayathri]

Hi @moemoe3,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet 100 Mobile Printer you want to do a factory reset. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware

 I'm sending out a private message for factory reset 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.