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‎07-01-2021 03:39 PM

HP Recommended
Product: HP Envy Pro 6458
Operating System: macOS 11.0 Big Sur

Bought a HP Envy Pro 6458 yesterday. Following the set up instructions, it does not print because of cartridge error. I put in new cartridges and it said use set up cartridges which did not work. I am dumbfounded!!

Category:
2 people had the same question
1 REPLY 1

‎07-05-2021 11:00 AM - edited ‎07-05-2021 11:16 AM

HP Recommended

@bsonneman

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/33518...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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