I can not get my new black ink cartridge to print a bar code off of an email.

[BelmontGma]

I j

[Sizzlingsum_13]

Hello@BelmontGma

Thanks for taking an interest in the HP Support Forums!After reading your post I see that you've issue while printing the barcode.I would like to help you out with this issue today.

For better clarity and to assist you better I would require more information regarding this issue,

May I know the print quality on the test page and stand alone copy?

If the issue occurs only during the Email barcode printing, you just had to check mark Print as Image option in Advanced printer settings.

Once you try these suggestions, please report back.

I'll be eagerly waiting to assist you with same, cheers 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[BelmontGma]

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@Sizzlingsum_13 wrote:

Hello@BelmontGma

Thanks for taking an interest in the HP Support Forums!After reading your post I see that you've issue while printing the barcode.I would like to help you out with this issue today.

For better clarity and to assist you better I would require more information regarding this issue,

May I know the print quality on the test page and stand alone copy?

If the issue occurs only during the Email barcode printing, you just had to check mark Print as Image option in Advanced printer settings.

Once you try these suggestions, please report back.

I'll be eagerly waiting to assist you with same, cheers 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

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I did 2 of the print quality diagnostic tests.  The colors come out fine....showing the varisous lights and darks but the black only shows the outline of the box and nothing in it.  The print on that page shows in black but nothing in the box.  I have tried printing various things and no black shows up.  There is ink in it as it is wet but I get a reading that says ink is dying.  This is a brand new cartridge that I purchased with the others.  Help me please.  Thank you.  I am desperate.  Should I purchase another cartridge?  Is this just a waste of money?  

[BelmontGma]

Thank you for any and all help that you can give me.  My printer is not that old and not used very often.  Again, thank you. 

[Sizzlingsum_13 · Accepted solution]

@BelmontGma

Thank you for the update.

I understand that the above steps didn't resolve the issue.It looks like you've received the defective black ink cartridge.

I recommend you to contact phone support for available service options.

Use the link below to get in touch with them.

Technical support link: www.hp.com/contacthp

If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid weekend ahead.

[BelmontGma]

I hav

[BelmontGma]

I have tried everything to get my printer to print to no avail.  The color is fine and the black print on the test is fine but the black to grey in the box does not show and I can not get anything black to print.  I ran the printer to clean the head and do the realignment but that did not help either.  This is a brand new cartridge.  Help 

[BelmontGma]

I will contact support as you have suggested.  Thank you and a thumbs up.