I can print from hp smart app but not from any other apps

[Tuppers51]

Hp4220e printer will peint reports from hp smart but will not print from other apps. iPhone 12 iOS 18.0.1. Please help.

[Hawks_Eye · Accepted solution]

Hi @Tuppers51 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It looks like your HP DeskJet 4220e All-in-One Printer is working fine with the HP Smart app but isn’t printing from other apps on your iPhone 12 running iOS 18.0.1. 

This issue might be related to AirPrint compatibility, especially after an iOS update.

Troubleshooting Steps:

Restart Your Devices

• Power off your printer, iPhone, and router.
• Wait for 30 seconds, then turn them back on.

Check AirPrint Settings

• Go to Settings > Wi-Fi on your iPhone and ensure it’s connected to the same network as your printer.
• Try printing from Safari or Notes to see if AirPrint works.

Reinstall the Printer on iPhone

• Open Settings > Printers & Scanners and remove the HP printer.
• Restart your iPhone and re-add the printer.

Update iOS & Printer Firmware

• Ensure your iPhone is running the latest iOS version.
• Check for printer firmware updates via the HP Smart app.

Reset Network Settings on Printer

• On the printer control panel, go to Setup > Network and select Restore Network Defaults.
• Reconnect the printer to Wi-Fi using the Wireless Setup Wizard.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Tuppers51]

Thank you for your reply. I am away from home for a few days but I will let you know if this helps on my return.

Kind regards

[Hawks_Eye]

Hi @Tuppers51 

That sounds great! No rush at all—take your time, and whenever you're back and ready to test it out, I’ll be here if you need any further assistance. 

Safe travels and wishing you a smooth printing experience when you return! 😊

Regards,

Hawks_Eye

[Tuppers51]

It works! Thank you for your help.

[Hawks_Eye]

@Tuppers51 

That's great to hear! I'm glad I could help. 

If you ever run into more printing issues or need any tech advice, you know where to find me. 😊 Happy printing! 🎉

Thanks,

Hawks_Eye