I can't adjust print quality when printing to HP Tango X

[sophster]

I followed the steps to adjust the print quality in the KB, but I don't see what the steps describe. I

1. I click Print from a Word doc.
2. I select my Tango X printer, then click Printer Properties.
3. I see a Layout tab, no option to change print quality like in other applications and printers.
4. I click Advanced and all I see is Paper size, count, and graphic quality. Where is black and white, grayscale, and draft quality options for when I normally print???? 

Here's what I see. I even went to Windows Printer settings and didn't find this option.

I don't see these options as described on the support site. I know it's a different printer, but I should see these options.

[Garp_senchau]

@sophster, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP Tango X printer isn't showing the standard print quality options like Draft, Normal, Best, or Black & White in Printer Properties. This can happen due to driver limitations or using a generic Windows driver instead of the full HP driver.

Switch to the HP Smart App for More Settings:

The HP Tango series often relies on HP Smart rather than the standard driver UI.

Open HP Smart (download from Microsoft Store if needed).

Go to Print Settings > Preferences and check if the missing options appear.

Manually Add the HP Printer Driver:

Open Control Panel > Devices and Printers.

Right-click the printer and select Remove device.

Click Add a printer, then The printer I want isn’t listed.

Choose Add a local printer, select Use an existing port (USB or WSD).

Select HP Tango X.

Install it and check Printer Preferences again.

Check Windows Settings:

Open Settings > Bluetooth & Devices > Printers & Scanners.

Click on your printer and select Printing Preferences.

If you still don't see the options, try updating Windows or reinstalling the printer.

Reference:

Print documents with an HP printer | HP® Support

HP print settings guide | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,