I can't: connect my HP Envy 6052e to my computer; get a new driver installed; or get out of offline

[omegaman2023]

I can't: connect my HP Envy 6052e to my computer via WiFi; get a new driver installed on it; or get the printer online (it is stuck in offline mode). In addition when I try to get HP customer service I get the message "Unavailable at this time. Call again later. It is the middle of the day, Saturday, 10/14/23.

[Dragon-Fur]

@omegaman2023 

Welcome to the HP Community --

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@omegaman2023 wrote:

I can't:

• connect my HP Envy 6052e to my computer via WiFi;
• get a new driver installed on it; or
• get the printer online (it is stuck in offline mode).

In addition when I try to get HP customer service I get the message "Unavailable at this time. Call again later. It is the middle of the day, Saturday, 10/14/23.

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Last Question first:

HP Tech Support likely keeps business days and hours.

If you wish to submit an online case request to HP Support for a in-warranty hardware issue,

 USA / Canada >   HP® Customer Support - USA

Questions in order asked...

=====================================

"can't connect printer to computer"

If you are trying to connect the printer directly to the computer without going through a network, this is called "Wi-Fi Direct".  The process and the procedure to use this "direct" connection method is explained in the User Guide:

User Guide - HP ENVY 6000e All-in-One series

and

HP printer setup (Wi-Fi Direct)

OR perhaps you mean

=====================================

"can't connect printer to network"?

If you are instead trying to connect the printer to your network,

Then

The subject is well explained in the User Guide - HP ENVY 6000e All-in-One series

Start on Page 27

Additional Information, hints, and methods

Do you have your connection setup information?

For example,

• Do you have your SSID named network for the frequency / band you are using to connect the printer to the network?
• Do have ready the wireless password / passphrase for that SSID network?

and / or

Have you tried restoring the Network Defaults and starting over to set the IPv4 / SSID entries?

User Guide - HP ENVY 6000e All-in-One series

Page 5

Printer Network Defaults

  HP Printer Setup (Wireless Network)

OR

Video

 HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer: Reset Wireless to defaults

Next,

Connect the printer to the network...

Video

 HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455: How to connect to 5GHz wireless network

and / or...

manual steps...

Question

Are you running more than one band / frequency on your router?

If yes,

Check / read information later in this message > Section "Dual Band Network - Considerations"

Next,

Open / reference

User Guide - HP ENVY 6000e All-in-One series

Page 36

f the printer is on the network -- that is, having been connected when switched on and finding the correct SSID named network for the 5GHz or the  2.4GHz frequency, you can fine-tune the connection if desired or as necessary.

For example, you can assign the printer it's own IP static / manual address and / or change the SSID network setup.

If the printer already has an IP address

then

The IP address for the printer can be found by pressing the Wireless button or by printing a status page (See user manual - Page 5 - Item #7).

Example – EWS – IPv4

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_3

EWS_9025_Network_Wireless_IPv4_Advanced_2

=====================================

"can't get a new driver installed on it"

If you need to (re)install the Full Feature Software,

Uninstall the driver from Programs and Features > Restart the computer and log in.

Video - Install Printer Software

 HP Envy 6055 | HP Envy Pro 6455: Download & Install HP Full solution software on Win 10 Computer

Software / Source Website

Software and drivers for HP ENVY 6052e All-in-One Printer 

Next,

After the full driver printer software is installed,

Optionally add / install the Universal Scan Software.

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Note:  HPUS can be installed as standalone or installed after the full feature printer software.

After the software is installed, Restart the computer and sign in

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - HP Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=====================================

"can't get the printer online (it is stuck in offline mode)."

Start here

 HP DeskJet, ENVY 6000, 6400 Printers - Printer does not respond and is offline

and / or

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

  HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

 Wireless Network Test Results Preparation:

 If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy 6000

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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