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‎07-02-2020 02:26 PM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

I can't find any printer drivers for my new Officejet Pro 9015.  I keep getting this message:

that they cannot identify drivers for my Operating system.

I have Windows 10 identified as my operating system

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 11:05 PM

HP Recommended

Indeed, the drivers are provided for a printer series (9010), these include the printer model (9015).



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎07-02-2020 02:53 PM

HP Recommended

Hi,

Install the HP Smart app from the store to set up the printer with the app:

https://www.microsoft.com/store/apps/9wzdncrfhwlh

 

You may also install its Print and Scan Driver and Accessories below:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/OJP9010_Full_WebPack_49.6.4502.exe

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎07-02-2020 03:27 PM

HP Recommended

So 9010 will work with 9015 printers?

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‎07-02-2020 11:05 PM

HP Recommended

Indeed, the drivers are provided for a printer series (9010), these include the printer model (9015).



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-05-2020 10:53 AM

HP Recommended

Thank you.  We found out the problem was actually related to using Microsoft Edge as the browser.  I was getting error messages when I would go to the website to download the drivers.  Once I switched to Microsoft Explorer, that resoled the issue.

 

thanks again for your help!

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