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‎05-15-2025 02:14 PM

HP Recommended
Product: HP OfficeJet Pro 8122e All-in-One Printer

I did everything like in user guide. But in the end, I can't finish my printer set up in HP smart app.
Any advice?

Reply
1 REPLY 1

‎05-17-2025 08:10 AM

HP Recommended

Hi @tin2025,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Ensure Wi-Fi Connection

  • Make sure your printer and computer are connected to the same Wi-Fi network.
  • Check that your Wi-Fi signal is strong enough to connect to the printer.

Restart Devices

  • Restart both your printer and your computer or mobile device.
  • After restarting, try reconnecting to see if the issue is resolved.

Update HP Smart App

  • Make sure you have the latest version of the HP Smart app installed on your device.
  • You can check for updates in the app store or on the official HP website.

Reset Network Settings

  • On the printer control panel, navigate to the Network menu and reset the network settings.
  • Reconfigure the Wi-Fi settings again and ensure it connects properly.

Use HP Print and Scan Doctor

Confirm Printer is Online

  • Check that your printer is not in offline mode.
  • Ensure the HP Smart app recognizes your printer and displays it as an available device.

Disable VPN and Firewalls Temporarily

  • Sometimes, VPNs and firewalls can interfere with the connection.
  • Temporarily disable them and try setting up the printer again.

Manual IP Address Entry

  • During the setup, you can manually enter the printer’s IP address in the HP Smart app to help the app find your printer on the network.
  • The IP address can be found on the printer’s control panel by navigating to the Network information.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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