I can't get my HP ENVY 5014 to print. Nothing happens when I pree print

[Malekula]

I can't get my HP ENVY 5014 to print.  When I click print, nothing happens.

[Jay_G24]

Hi @Malekula,

I'd like to help!

To assist better -

1. Are you able to make copies using the printer?
2. What's the application you are trying to print from? Have you tried printing from a different application or device?
3. How is the printer connected to the device USB or wireless?

Meanwhile, try the below suggestion-

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Keep me posted. 

And, Welcome to the HP Support Community. 

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