I can't get printing or scanning to work. HP Smart isn't working either.

[Zaydewise1]

I was able to scan and print but HP Smart does not recognize my printer even though it shows up in the dialog box. 

[Raj_05]

Hi @Zaydewise1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Having trouble with printing and scanning can be frustrating, but there are some steps you can take to troubleshoot the issue.

• Restart Devices: Sometimes, simply restarting your printer, computer, and router can resolve connectivity issues.
• Check Connections: Ensure that all cables are securely connected between your printer, computer, and router.
• Update Drivers: Make sure you have the latest printer drivers installed on your computer. You can usually find these on the HP website under the support section for your specific printer model.
• Check Printer Settings: Ensure that your printer is set up correctly on your computer. You can do this by going to your computer's settings or control panel and selecting "Devices" or "Printers & Scanners".
• Verify Network Connection: Ensure that your printer is connected to the same network as your computer. You may need to reconnect the printer to your Wi-Fi network if it has been disconnected.
• Reinstall HP Smart: If HP Smart is not recognizing your printer, try uninstalling and reinstalling the application. This can sometimes resolve compatibility issues.
• Check Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings can interfere with printer connectivity. Make sure that your firewall or antivirus software is not blocking communication between your printer and computer.

By following these steps, you should hopefully be able to resolve the issues you are experiencing with your HP printer and scanning functionalities.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[Zaydewise1]

I had 2 HP techs working at different times to solve the problem for 2 hours. The problem with printing and scanning was fixed but HP Smart app keeps showing the same message if I want to allow app to make changes to my device.  I have to click on no a number of times to get to the program. If I click yes, it keeps coming back with the same message. 

[Raj_05]

Hi @Zaydewise1,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support