I can’t print an information page

[MichelleChapman]

My printer seems to”frozen” I can’t even print an I page / information page. 

I have switched on off peered off and on several times. Nothing 

[ferRX]

Hi @MichelleChapman 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=NqZIpIZXDf8&ab_channel=PrinterInsider

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[MichelleChapman]

I have tried all of the help tips. 
I cannot connect to the wi fi either. 
the printer seems frozen. 
it was working but I got a new router. 
I cannot do a factory reset as it is not connected to WiFi. 
I am just going round in circles. 

[MichelleChapman]

I have powered on and off in all of the ways possible. 
I have held the X and WiFi buttons together several times. 
the blue light is flashing, but won’t connect. 
when I press the i button twice to print it just flashes orange 5 times and nothing else. 
I have held the i button for 4 seconds and pressed it again, same thing. Light flashes orange and goes off. Nothing else.