I can't print anything from my laptop (Deskjet 5820 Series)

[alvingremory]

Hello guys..

I Can't print anything since i downgrade my windows from windows 10  64 bit to windows 7 64 bit.

I have uninstall and reinstall many times and i cant fix this thing.

and also i had tried from word, notepad, etc.

help me please.

Thank you.

[Raj1788]

@alvingremory

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

If the copy is working fine, follow the below steps.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-gt-5820-all-in-one-printer-ser... to download and install the HP DeskJet GT 5820 All-in-One Printer series Full Feature Software and Drivers.

try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[alvingremory]

Thank you sir @Raj1788

I had tried your solution but it is not working.

[alvingremory]

and also i try to printing with another program (net beans). and here it says.

[Raj1788]

@alvingremory

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!