I can't remove/unregister a previous printer from HP Smart.

[Mendelssohn]

I am using a MacBook Air and HP Smart. I installed it when I set up my new printer, an HP Envy Inspire 7900e

However, it now lists my new printer along with the prior HP printer  (HP Envy 5660)I no longer use and no longer have in my possession.

The old printer shows up in both my  HP account and HP Smart as "Owned" and "disconnected."

I cannot figure out a way to delete/deregister this printer from my account. 
Please help!!

[Anand_Andy]

Hi @Mendelssohn,

Welcome to the HP Support Community

I understand you need information on removing your old printer from your HP Smart Account. Not to worry I will help you to get a resolution to resolve the issue.

Follow the instructions -

• Open HP Smart and then click the Printer icon in the left bar.
• Click on select a Different Printer, then click the Remove link on the right
• Press the X mark of the unwanted printer tile to remove it and click on done.

If you are unable to delete the printer, then uninstall the HP Smart app and reinstall it.

You can also refer to this video to delete the printer using HP SMART web application: How to Remove a Printer from Your HP Smart Account | HP Web Application

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mendelssohn]

Hi Andy,

Well, weirdly enough the problem seems to have resolved itself. The old printer is no longer listed in my HP account or in HP Smart. I don't know why this occurred since it's been a problem for several weeks or if HP support did something behind the scenes as a result of my posting this message. Therefore I am unable to verify if your instructions will resolve the issue, but I am grateful for your response. Thank you. 

[Anand_Andy]

@Mendelssohn,

That's great! Happy to hear that the issue has been resolved now. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!