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macOS 12.0 Monterey

I am using a MacBook Air and HP Smart. I installed it when I set up my new printer, an HP Envy Inspire 7900e

However, it now lists my new printer along with the prior HP printer  (HP Envy 5660)I no longer use and no longer have in my possession.

The old printer shows up in both my  HP account and HP Smart as "Owned" and "disconnected."

I cannot figure out a way to delete/deregister this printer from my account. 
Please help!!

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