I can't scan anymore

[Peter1505]

I just can 't scan anymore even after restart, pull out electricity, uSB-cables...

[Raj_05 · Accepted solution]

Hi @Peter1505,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble scanning with your HP DeskJet 4122e All-in-One Printer despite trying restarts and reconnecting cables, here are a few additional troubleshooting steps you can try.

Check Scanner Drivers and Software:

• Ensure that you have the latest drivers and software for your printer installed. You can download the latest versions from the HP website.

Run HP Print and Scan Doctor:

• HP offers a free tool called HP Print and Scan Doctor that can diagnose and fix scanning issues. You can download it from the HP Support website.

Update Firmware:

• Check if there's a firmware update available for your printer and apply it if there is. Firmware updates can fix bugs and improve functionality.

Check Scanner Settings:

• Make sure the scanner is selected as the default scanning device in your scanning software or app.

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it. This can sometimes resolve issues with scanning functionality.

Verify USB Connection:

• Make sure the USB cable is securely connected to both the printer and the computer. Try using a different USB port or cable if possible.

Check for Error Messages:

• Look for any error messages on the printer's display or in the scanning software that might indicate a specific issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support