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HP Recommended
HP DeskJet 4122e All-in-One Printer

I just can 't scan anymore even after restart, pull out electricity, uSB-cables...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Peter1505,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're having trouble scanning with your HP DeskJet 4122e All-in-One Printer despite trying restarts and reconnecting cables, here are a few additional troubleshooting steps you can try.

 

Check Scanner Drivers and Software:

  • Ensure that you have the latest drivers and software for your printer installed. You can download the latest versions from the HP website.

Run HP Print and Scan Doctor:

  • HP offers a free tool called HP Print and Scan Doctor that can diagnose and fix scanning issues. You can download it from the HP Support website.

Update Firmware:

  • Check if there's a firmware update available for your printer and apply it if there is. Firmware updates can fix bugs and improve functionality.

Check Scanner Settings:

  • Make sure the scanner is selected as the default scanning device in your scanning software or app.

Reinstall Printer Software:

  • Uninstall the printer software from your computer and reinstall it. This can sometimes resolve issues with scanning functionality.

Verify USB Connection:

  • Make sure the USB cable is securely connected to both the printer and the computer. Try using a different USB port or cable if possible.

Check for Error Messages:

  • Look for any error messages on the printer's display or in the scanning software that might indicate a specific issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 REPLY 1
HP Recommended

Hi @Peter1505,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're having trouble scanning with your HP DeskJet 4122e All-in-One Printer despite trying restarts and reconnecting cables, here are a few additional troubleshooting steps you can try.

 

Check Scanner Drivers and Software:

  • Ensure that you have the latest drivers and software for your printer installed. You can download the latest versions from the HP website.

Run HP Print and Scan Doctor:

  • HP offers a free tool called HP Print and Scan Doctor that can diagnose and fix scanning issues. You can download it from the HP Support website.

Update Firmware:

  • Check if there's a firmware update available for your printer and apply it if there is. Firmware updates can fix bugs and improve functionality.

Check Scanner Settings:

  • Make sure the scanner is selected as the default scanning device in your scanning software or app.

Reinstall Printer Software:

  • Uninstall the printer software from your computer and reinstall it. This can sometimes resolve issues with scanning functionality.

Verify USB Connection:

  • Make sure the USB cable is securely connected to both the printer and the computer. Try using a different USB port or cable if possible.

Check for Error Messages:

  • Look for any error messages on the printer's display or in the scanning software that might indicate a specific issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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