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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I can't scan anymore

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08-28-2024 07:42 AM
I just can 't scan anymore even after restart, pull out electricity, uSB-cables...
Solved! Go to Solution.
Accepted Solutions
08-30-2024 07:56 AM
Hi @Peter1505,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're having trouble scanning with your HP DeskJet 4122e All-in-One Printer despite trying restarts and reconnecting cables, here are a few additional troubleshooting steps you can try.
Check Scanner Drivers and Software:
- Ensure that you have the latest drivers and software for your printer installed. You can download the latest versions from the HP website.
Run HP Print and Scan Doctor:
- HP offers a free tool called HP Print and Scan Doctor that can diagnose and fix scanning issues. You can download it from the HP Support website.
Update Firmware:
- Check if there's a firmware update available for your printer and apply it if there is. Firmware updates can fix bugs and improve functionality.
Check Scanner Settings:
- Make sure the scanner is selected as the default scanning device in your scanning software or app.
Reinstall Printer Software:
- Uninstall the printer software from your computer and reinstall it. This can sometimes resolve issues with scanning functionality.
Verify USB Connection:
- Make sure the USB cable is securely connected to both the printer and the computer. Try using a different USB port or cable if possible.
Check for Error Messages:
- Look for any error messages on the printer's display or in the scanning software that might indicate a specific issue.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
08-30-2024 07:56 AM
Hi @Peter1505,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're having trouble scanning with your HP DeskJet 4122e All-in-One Printer despite trying restarts and reconnecting cables, here are a few additional troubleshooting steps you can try.
Check Scanner Drivers and Software:
- Ensure that you have the latest drivers and software for your printer installed. You can download the latest versions from the HP website.
Run HP Print and Scan Doctor:
- HP offers a free tool called HP Print and Scan Doctor that can diagnose and fix scanning issues. You can download it from the HP Support website.
Update Firmware:
- Check if there's a firmware update available for your printer and apply it if there is. Firmware updates can fix bugs and improve functionality.
Check Scanner Settings:
- Make sure the scanner is selected as the default scanning device in your scanning software or app.
Reinstall Printer Software:
- Uninstall the printer software from your computer and reinstall it. This can sometimes resolve issues with scanning functionality.
Verify USB Connection:
- Make sure the USB cable is securely connected to both the printer and the computer. Try using a different USB port or cable if possible.
Check for Error Messages:
- Look for any error messages on the printer's display or in the scanning software that might indicate a specific issue.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator