I bought it some days ago thinking on scan document,
I bought it because the printer box say copy, fax, print and scan , but when a click the scan bottom, i got the message No scans option refers documentation, is the printer a scan printer ? the box say all in one.
my windows is 10 64 bit, I download the software and driver from hp web site, but they are very old from 2015.
I see that you're trying to use the scanning features on the printer. The printer is capable of scanning. Refer to the document HP Printers - How to Scan (Windows) to learn about alternate scanning options from the computer.
I hope that answers your concern adequately. Let me know!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".