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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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I can't scan using a HP officejet 4500 G510G-M , I bought it some days ago, I can't installs drivers

HP Recommended
HP OFFICEJET 4500
Microsoft Windows 10 (64-bit)

I bought it some days ago thinking on scan document,

I bought it because the printer box say copy, fax, print and scan , but when a click the scan bottom, i got the message No scans option refers documentation, is the printer a scan printer ? the box say all in one.

my windows is 10 64 bit, I download the software and driver from hp web site, but they are very old from 2015.

 

Thank

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@joanka, Welcome to HP Support Community!

 

I see that you're trying to use the scanning features on the printer. The printer is capable of scanning. Refer to the document HP Printers - How to Scan (Windows) to learn about alternate scanning options from the computer.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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