I cannot find and add a default printer on my macbook

[hmbc23]

I unintentionally removed my default printer from my computer settings, and now I can't find the printer in the add list settings anymore. I also attempted to install HP Smart in the hopes of reinstalling my HP DeskJet Ink Advantage 2135 printer, but the HP Smart app also failed to detect the printer. I unplugged the cables and restarted both the computer and the laptop, but nothing changed.

I hope someone can help me solve this problem. Thank you in advance.

[Betty0610]

@hmbc23

Welcome to the HP Support Community.

I'd be happy to help.

How are you trying to connect the Printer and the MacBook? USB? Do you get any error messages?

If it's USB:

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

•        Check if the printer is getting recognized by your Mac:

1.        From the Apple menu, choose About This Mac.

2.        Click System Report.

3.        Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

Your Printer doesn't support the HP Smart App.

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Let me know if this helps.

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Thanks!

Have a great day!