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‎09-17-2020 08:28 PM

HP Recommended
Product: HP OfficeJet Pro 8030 Series printer

I go through the set up process and try to print but I continue to get the message in the print queue that the printer is offline.  I do not know what to do to fix this.  It is wireless and HP Smart keeps saying that it is Ready.

1 REPLY 1

‎09-17-2020 09:49 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-8030-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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