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HP OfficeJet Pro 8710 All-in-One Printer

I purchased a new Mac computer with iOS Sequoia 15.2 on it and I cannot complete the setup process.  It will not allow me to move past the screen where I am selecting the use of the printer.  It highlights a red box with no text and will only let me put numbers in it but no combination of numbers I have tried have let me move on.  Because of this, my HP Easy Scan software will not communicate with the printer and it will say Preparing to Scan the entire time. Can someone assist on this?  

 

Screenshot 2025-04-02 at 8.38.24 PM.pngScreenshot 2025-04-02 at 8.47.55 PM.png

1 REPLY 1
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Hi @TonyCanolli 

Probably this is asking for a Postal Code to input in that box:

 

  • Try with numbers:  123456
  • ferRX_0-1743650207192.png

     

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.