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- I cannot move past this screen in the HP Easy Start setup pr...

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04-02-2025 07:50 PM - edited 04-02-2025 07:52 PM
I purchased a new Mac computer with iOS Sequoia 15.2 on it and I cannot complete the setup process. It will not allow me to move past the screen where I am selecting the use of the printer. It highlights a red box with no text and will only let me put numbers in it but no combination of numbers I have tried have let me move on. Because of this, my HP Easy Scan software will not communicate with the printer and it will say Preparing to Scan the entire time. Can someone assist on this?
04-02-2025 09:03 PM
Hi @TonyCanolli
Probably this is asking for a Postal Code to input in that box:
- Try with numbers: 123456
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.