I cannot print double sided on my new hp officejet 3830

[Athor5]

I have a MacBook pro and when I go to the printer settings to try and change the layout to two-sided it is faded out and does not let me change it to on.

[Athor5]

That number did not work. They answered the phone and started asking how old I am then I asked if this was hp customer service and they said no....

[ShlomiL]

Hi,
Your printer does not support automatic print duplexing and therefore the option is grayed out.

You may perform manual duplexing on Mac OS using the Pages to Print option as following:

From the file used to print click the File menu and select Print.
NOTE: The Print window might be minimized. Press on Show Details to show any available print option.

From the main drop does menu select Paper Handling.
The main menu will usually list the program name (e.g. TextEdit).
Will appear as Copies & Pages within Microsoft Office applications.

Set the Pages to Print option as Odd Only, as well set the Page Order as Automatic and click on Print.

After the odd-numbered pages have printed, reload the paper with the printed side facing up and repeat the process above by setting the Pages to Print as Even Only this time.

Regards,
Shlomi