I cannot print my e-mails from outlook live,

[andi11]

Hello!

I cannot print my e-mails from outlook.live. Every time I push the "print" button, a window appears so that I save in pdf. I I save the file in pdf and re-open it in order to print it, the same window appears to let me save it again in pdf; and so on and so forth.

I couls really appreciate your help!!

Thanks a lot!!

Andreea

PS: I also asked the question on outlook support because I cannot figure out by myself who is the right community to ask

[Dragon-Fur · Accepted solution]

@andi11 

Welcome to the HP User Community.

If the printer software is already installed,

Make sure the printer is selected and that the printer is marked as the "Default Printer".

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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What else?

You need the Full Driver printer software to print from within Word and other Office software.

If you have  not done so,

If you do not find the printer software in Control Panel > icon view > Programs and Features

(then)

Install the Full Feature Software / full driver printer software

Full Feature Software / Full Driver printer software - Installation Package - Information and Download

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

References / Resources

Technology Tips Video Gallery  From our HP Expert greenturtle

"Technology Tips" Deskjet 3700

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP DeskJet 3720 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[andi11]

Thanks a lot!! It works now!!!

Andreea

[Dragon-Fur]

@andi11 

Excellent.

You are welcome.

Happy Printing!

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.