I cannot print on my HP Envy 4520.

[nodak76]

I cannot print using my HP Envy 4520.  It says it is printing/printed, but nothing prints.  I've restarted the spooler, uninstalled and re-installed the software, and tried both USB and network options to print.  I ran the HP print/scan doctor and it indicates all is well, besides that I can't print via computer-printer but can internally with the printer.  It tells me to uninstall and re-install the software, which I've not done several times. Is it a security issue (I have Norton)?   Any help with this problem would be appreciated.  

[asmita6658]

Hi @nodak76

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Please try disabling the anti-virus temporarily and try printing. 

Hope this helps! Keep me posted. 

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Have a great day! 

[nodak76]

I tried disabling Norton anti-virus and then printing, but the same thing happens.  It says it's printing, but the printer does nothing. 

[asmita6658]

@nodak76

Please try creating a new user account and check - 

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.
 

[nodak76]

OK, I'll check this later today and let you know.  

[asmita6658]

Sure @nodak76

[nodak76]

Still does not work trying a different user.  Same thing....

[asmita6658]

Appreciate you trying the steps @nodak76

I'd suggest you Contact HP in your region regarding this issue. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!