I cannot register my new printer!

[nataliamx]

I just bought this printer and as the forum and HP support suggest I've reseted it so many times, I can't even remember how many. It's impossible to register it. Technical support at phone are rude and jus wasted my time doing exactly the same I did, reset the printer. After that, they start to create new problems to justify why is nor register like "HP is not compatible with Mac" or "Yes it is compatible but HP Smart it's not", "It's not a problem that you couldn't register it" just simply to avoid repair. I just have one week with the printer and it has been an awful experience. Seriously thinking in ask for a devolution asap.

[Raj_05]

Hi @nataliamx,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the difficulties you're facing with your HP Smart Tank 580 All-In-One Printer. Before considering a return, let's try a few troubleshooting steps that might help resolve the registration issue.

• Check Internet Connection: Make sure your printer is connected to the internet. A stable internet connection is essential for the registration process.
• Update Firmware: Check if there are any firmware updates available for your printer. Updating the firmware might resolve compatibility issues.
• Use a Different Device: Try registering the printer using a different device (computer or mobile device) to see if the issue persists.
• Use a Different Browser: If you're registering through a web browser, try using a different browser. Sometimes, browser-related issues can interfere with registration.
• Firewall/Antivirus: Temporarily disable any firewall or antivirus software on your computer while attempting to register. Sometimes, security software can block registration processes.
• HP Smart App: If you haven't already, try using the HP Smart app for registration. Sometimes, using the dedicated app can provide a smoother experience.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[nataliamx]

It wan't resolve it at all.
I have tried all your suggestions so many times, and before you even mentioned it.
It's a complete horror story. - No one can help, your partners at the phone are completely rude, your website is constantly failing.