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Locked

‎01-02-2024 06:27 PM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Other

I cannot upload drivers for my HP smart tank 5100 series on my Mac Os

Category:
1 REPLY 1

‎01-05-2024 06:51 AM

HP Recommended

Hi @Charles167 ,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.


If you're having trouble installing drivers for your HP Smart Tank 5101 All-In-One Printer on your Mac OS, here are steps you can follow:

 

Visit HP Support Website: Go to the official HP support website and locate the drivers for your printer model. Make sure to download the correct drivers for Mac OS.

Check System Requirements: Ensure that your Mac OS version is compatible with the printer drivers. Sometimes, outdated operating systems may not have the required drivers available.

Unplug and Reconnect: Disconnect the USB cable from the printer and reconnect it. Sometimes, a simple reconnection can resolve communication issues.

Install Latest Software: Download and install the latest software package provided by HP. The package usually includes the necessary drivers and software for your printer.

Restart Your Mac: After installing the drivers, restart your Mac to ensure that the changes take effect.

System Preferences: Open System Preferences on your Mac, go to Printers & Scanners, and check if your printer is listed. If it's not, try clicking the '+' button to add the printer and see if it detects it.

HP Easy Start: HP often provides a tool called HP Easy Start that helps in the installation of printers on Mac. You can download this tool from the HP website and follow the on-screen instructions.

Check for Software Updates: Make sure your Mac OS is up-to-date. Sometimes, Apple releases updates that include new printer drivers. Go to "System Preferences" > "Software Update" and check for any available updates.

 

I hope this helps. 

 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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