I cant register my new HP printer as it tells me that I already have an account but it won't accept

[Huggiebare64]

HP Deskjet2800e All In One

[Sneha_01]

Hi @Huggiebare64,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re having trouble registering your new HP DeskJet 2800e All-in-One printer because it says you already have an account but won’t accept your credentials, here’s a step-by-step guide to resolve the issue:

**1. Verify Your HP Account Credentials:

• Check Username/Email: Make sure you’re using the correct email address or username associated with your HP account.
• Reset Password: If you’ve forgotten your password or are unsure if it’s correct, use the Forgot Password option on the HP account login page to reset it. Follow the prompts to create a new password.

**2. Sign In to Your HP Account:

• Log In Directly: Go to the HP Smart website or the HP Account Login page and try logging in directly to your account to ensure it’s active and functioning.

**3. Clear Browser Cache and Cookies:

• Clear Cache: Sometimes, cached data can cause issues. Clear your browser’s cache and cookies.
• Try a Different Browser: If clearing the cache doesn’t work, try using a different web browser or device to log in.

**4. Check HP Smart App:

• Install the App: Download and install the HP Smart app from the HP Smart App website or your device’s app store (Google Play Store or Apple App Store).
• Sign In: Open the HP Smart app and try signing in. The app often provides a more streamlined process for adding and registering new printers.

**5. Ensure Printer is Connected to Network:

• Wi-Fi Connection: Make sure your printer is properly connected to your Wi-Fi network. Refer to the printer’s manual for instructions on connecting it to Wi-Fi.
• Check Printer’s Network Settings: Ensure the printer is connected to the correct network by printing a network configuration page from the printer’s control panel.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support