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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
constance4171
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I couldn't get the 123hp app to work and now can't get access to the 6 month free trial.

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hp officejet pro 8020e
macOS 10.13 High Sierra

When I went to 123.hp.com to set up the drivers and connect to wireless, the app couldn't find my printer. I ended up setting it up through System preferences and on the printer to connect to the internet. Now I don't have an account. The instant ink icon doesn't show on the printer menu and I don't know what to do.  Very frustrating!

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Kumar0307
HP Support Agent
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@constance4171, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you trying to enroll the printer in Instant Ink or already enrolled?

 

For assistance, refer to - Enrolling in HP Instant Ink

 

If already enrolled, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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constance4171
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I don 't have an instant ink account. When I go to 123.hp.com it can't find my printer. When I go to enroll, it either wants an account that I don't have or asks me to use 123.hp.com which doesn't work.  Frustrating!

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Kumar0307
HP Support Agent
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@constance4171

 

In this case, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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