I d/l Hp Smart, and I can't login to activate the program. The page just spins.

[Shirley68]

I d/l Hp Smart, and I can't login to activate the program. The page just spins. I use Mac Oa Catalina 10.15.7. I use a HP Deskjet 3755.

Hp diagnosis says my printer is working fine. But, it will not let me scan until I can sign in. I am signed into Hp.com as I type this. I have tried in Google Chrome and also Safari

[Echo_Lake]

@Shirley68

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 

Have you tried scanning from a different application or device? 

Could you please share the picture of the HP smart app login error?
Make sure your Mac is connected to the internet and the default browser is up to date.

• Force quit the default internet browser.
• On the Mac, click the Apple icon , and then select the option to Force Quit the browser.
• Select then name of your internet browser in the list, and then click Force Quit.
• Close and reopen the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting.
• If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
• Change the default browser to Safari.
• On the Mac, click the Apple icon , and then click System PreferencesGeneral.
• In the General settings, select Safari from the Default web browser drop-down, and then close the window.
• Open the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
• If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
• If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).

Hope this helps! Keep me posted for further assistance.
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