I don’t have setup cartridges

[Aleque93]

I don’t have setup cartridges for my hp envy 5014 and need to print but can’t get past setup- please help. 

[Max3Aj]

@Aleque93, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Your HP ENVY 5014 printer is locked in setup mode, which means it requires the original setup cartridges that came with the printer to complete the first-time initialization.

Without using these, the printer won’t proceed past the setup screen, and won’t allow normal cartridges (even genuine HP ones) to work until setup is completed.

Options You Can Try

Check If Setup Was Already Completed

Sometimes setup has already been done before (like with refurbished or returned units). To check:

• Open the HP Smart App on a phone or PC.
• See if it shows your printer as “Ready” or still “In Setup.”
• If it’s ready, try a factory reset (below) and then try installing normal cartridges.

Do a Factory Reset

This can help clear the setup lock in some cases.

⚠️ WARNING: This wipes network settings and restores defaults.
 

Steps:

1. Turn off the printer.
2. Turn it back on and immediately press Cancel (X) and Wireless (📶) buttons together for 5–10 seconds.
3. It should enter a reset mode or restart.
4. Reconnect to Wi-Fi and try using normal cartridges.

If these steps don't work, you will have get the SETUP cartridges.  

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Aleque93]

Please post an exact link to these setup cartridges please. HP envy 5014

[Garp_senchau]

@Aleque93, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Max3Aj is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

If the setup cartridges are not available, we will need to perform a semi-full reset on the unit. I’ll send you the detailed steps via private message, as attempting these steps on other printer models may cause serious issues or render the device inoperable.

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,