I forgot the control panel lock password how can I unlock it

[Hopecharity]

How can I unlock the control panel lock if I forgot the password

[A_Gayathri]

Hi @Hopecharity ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand  you've forgotten the control panel lock password for your HP OfficeJet Pro 8025 All-In-One Printer, you can try the following steps to reset it:

There are two ways to potentially unlock the control panel of your HP OfficeJet Pro 8025 if you forgot the password:

Using the HP Smart App:

1. Go to the HP Smart App on your phone or tablet.
2. On the homepage, select "Printer Settings".
3. On the left-hand side, choose "Advanced Settings".
4. At the top of the page, in the gray toolbar, select "Settings".
5. From the list, expand the "Security" category and select "Administrator Settings".
6. Scroll down and uncheck the box next to "Control Panel Lock" and select "Apply".

Performing a Semi-Full Reset:

Important: This will reset the printer to its factory settings, erasing all data and settings stored on the printer.

1. Turn on your HP OfficeJet Pro 8025 printer.
2. Press the "Bottom Left" button (back arrow) on the control panel four times in quick succession.
3. The "Support Menu" will appear. Select "Reset Menu" and then "OK".
4. Choose "Semi-Full Reset" and confirm with "OK".
5. The printer will power down. Wait for it to turn off completely.
6. Power the printer back on.

Additional Tips:

• If you haven't changed the default password, try using "12345678" or "admin" to unlock the control panel.
• You can find the printer's administrative menu by pressing the "Home" button on the control panel and navigating to "Settings" > "Preferences" > "Reset Menu".

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User Manual

I hope this helps. 

Take care and have a good day.

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