I forgot what the password is to my printer and now I can't set it up in my location.

[curlique]

I am trying to set up my printer in a new location. When I go to set up the printer on my phone, the hp network that shows up is not "setup".  The only choice says DIRECT -8B-HP Pro 6400 and it is locked.  It asks for a password and I do not remember making a password for it.

[Irfan_06]

Hi @curlique,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the new network.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[curlique]

Hello,

 On the printer there is no screen.  therefore there is no place to restore wifi. The icon for the wifi is blinking a blue light indicating it is searching i suppose.

  I don't think you even have the right model here by your response.

On the app on the phone it says add your first printer

this doesn't work.

If I go to the app it says it cannot find a printer then it says to to an find "HP  - Setup..." which is not there but this is:

DIRECT -8B-HP ENVY PRO 6400

however it says enter the password and i do not have one.

[Irfan_06]

Hi @curlique,

Blinking light on the wireless icon indicates the printer is not connected to the network.

Please follow the above troubleshooting steps again.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup.

Please follow the steps from the below image to Restore wi-fi setup mode on your printer

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support